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What do I need to know about the upcoming Data Center shutdown?

May 6, 2019

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Memorial Day weekend has been approved for the installation of Seattle University‚Äôs new backup generator for the data center, which will allow us to better mitigate power outages. In order to bring the new generator into service, the Data Center must be shut down for final connections. IT Services will perform a controlled shutdown and restart. The entire campus will be impacted for a period of 16 hours. 

Saturday May 25 - Sunday May 26 

What is Involved?

ITS technicians will shut down the data center on Saturday evening. Once this has been completed, SU Facilities employees will work with our vendor to connect the generator to the data center. On Sunday morning, when the generator installation is complete, our ITS technicians will restart the data center and work with our campus partners to ensure all applications are functioning correctly. 

What's affected?

The following services* will be unavailable from 8 p.m. Saturday evening to noon Sunday:

  • Wired network
  • Wireless network
  • Virtual desktop (VDI)
  • Blue Light phones
  • SU Online/WebAdvisor
  • Inter-Library loan
  • T and P drives
  • Phones (e.g. office, elevator, and wall), voicemail and call centers

*additional impacted services are listed on the IT Services website. 

The following services remain available and accessible to those who have an internet or LTE connection at their location:

  • Connect SU
  • Canvas
  • Office 365 (email, calendar, OneDrive, SharePoint) 

The following services remain available on campus:

  • Public Safety
  • Fire Alarms
  • Security Alarms 
  • Emergency notifications 
  • Campus Dining 

What should I do?

After this work has been completed, if you experience problems when accessing a university service or application, restart your device. If the problem persists, please contact the Help Desk*.

* Please note: as of Fall 2019, the name of the Help Desk changed to the Service Desk.