September 19, 2017
This week the Help Desk will move out of its long-time home in Engineering to make way for College of Science and Engineering project rooms. The Help Desk staff and student workers will move to 1313 Columbia, where they will join the main ITS offices. This will allow the Help Desk to work more closely with other ITS teams and provide better support to the campus. The co-location also enabled ITS to move forward with a restructuring to the FY18 budget.
The majority of Help Desk walk-up services has been related to new and replacement campus cards. That service has now moved to SUperCopy in PAVL 010, open Monday-Friday from 8 a.m. to 5 p.m. The Help Desk’s last day in Engineering 302 is Wednesday, September 20. The Help Desk will continue to offer technology support: please call (206) 296-5571 or e-mail firstname.lastname@example.org. After-hours support and rollover support during busy periods will continue to be provided by the Ellucian off-site Help Desk.
There will no longer be a walk-up Help Desk service, so if you would normally stop by the Help Desk, please call and our technicians will work with you to meet your request. If you have any questions, please contact Alex Stoffel at 296-5401 or email@example.com.
* Please note: As of Fall 2019, the name of the Help Desk has changed to the Service Desk.
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