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Angela Connell

Job Title: SVP Customer Services
Company: Quid
Industry: Technology
Mentor Since: Fall 2023
Will Mentor: Graduate Students
Mentor Type: Albers
Profile

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Background

Job Description

Responsible for the customer experience post sale. Customer Success, Insights Delivery, Technical Program Management, Onboarding & Training, Support, and Customer Documentation & Certifications.

Company Description

Provides crucial customer context to businesses - what is trending and emerging from the news and social realms to empower better business decisions.

Employment History

Netbase Quid: VP of Technical Program Management and now SVP of Services Openmarket: Director of Customer Success Tableau: Senior Manager Program Management Quest/Lumen: multiple positions in supervisory roles

Education

Undergrad: University of South Florida, Women's Studies Grad: MBA from Seattle U

Mentoring Objectives & Scope

Mostly remote meetings as I live on Whidbey Island. Focus on strategic career moves, insight into my experiences, etc.

When and where do you hold meetings with your students?

100% virtual