Melanie Shaff

Background

Job Description

As the Director of Field Service, I am responsible for leading a team of Region Service Manager, Fleet Service Managers, Technical Service Managers and Region Engine Service Managers. I work with internal departments to work on solutions to improve customer uptime and I work with key customers to reduce downtime issues. My position requires me to travel up to 50% of the time.

Company Description

PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business. Kenworth Truck Company builds premium commercial vehicles for sale in the U.S., Canada, Mexico and Australia and for export throughout the world. Kenworth Truck Company builds premium commercial vehicles for sale in the U.S., Canada, Mexico and Australia and for export throughout the world.

Employment History

I have been with PACCAR for 25 years and during my career, I have held positions of increasing responsibility in the fields of Human Resources, Manufacturing, Transportation Logistics, Warehousing, Customer Service and Field Service.

Education

BABA - Marketing & Management; Seattle University MBA - Operations and Supply Chain Management; Seattle University Executive Leadership Program Candidate; Seattle University

Mentoring Objectives & Scope

My personal strengths and passions for development include 1) my broad range of experience with PACCAR, 2) process improvement and Six Sigma in both a transactional and operational environment, 3) leading people, and 4) presentation skills. I would like to share my industry knowledge and career experience with the hope of developing the future of business leaders.

When and where do you hold meetings with your students?

A mixture of in-person and virtual. My preference would be to hold meetings during the work week later in the day.

Additional Information

I have a passion for developing careers.