Michael Richards

Background

Job Description

As the Director of Solution Engineering for Salesforce's Enterprise Retail business, I lead a national team of Solution Engineers focused on bringing Salesforce solutions to our customers. I focus on finding and growing top talent, assisting in driving the business forward in partnership with the Area Vice President of Enterprise Retail Sales, and helping our teams solve customer problems.

Company Description

Salesforce is cloud-based CRM software (What is CRM?). It makes it easier for companies to find more prospects, close more deals, and connect with customers in a whole new way, so they can provide them with amazing service at scale. Salesforce brings together all your data, from any source. Einstein 1, our complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information. With artificial intelligence integrated across all products, Salesforce helps everyone in your company work more productively and better deliver the personalized experiences customers love.

Employment History

Salesforce: January 2016 - Present RSA, The Security Division of EMC: October 2012 - January 2016 Cyberark Inc: Januar 2012 - October 2012 Streambox - May 2008 - January 2012

Education

Seattle University: MBA '13 University of Phoenix: BS IT '09 ITT Tech : AS CNS(Computer Network Systems) '06

Mentoring Objectives & Scope

My primary objective is to meet the student where they are and be flexible in scope. My "why" for participating in this program is to be who I needed when I was in the program and those needs were diverse, hence, being open to the objective and needs of the students.

When and where do you hold meetings with your students?

Hybrid (mix of in-person (Bellevue or Seattle) and virtual)